The products offered by Nexmotor are sold at wholesale prices with minimal markup. For this reason, regular retail return policies cannot apply. We do our part to ensure that:
(a) all product descriptions are accurate and up-to-date
(b) no errors are made during the order fulfillment process
(c) all parts are in-stock in the event any shipping damage occurs.
Shipping large items is expensive. All items sold are brand new, sealed in original packaging. Should you discover any defect or problem with the order, we WILL help and resolve the problem for you.
For example --------------------
Example scenario:
Order arrives with broken or scratched plastics due to shipping damage.
In this event, we will mail you a replacement body kit at no charge to you.
LIMITED 30 DAY WARRANTY
All items sold by NEXMOTOR carry a 30 day (from date of receipt) warranty that covers PARTS ONLY (not labor). Any part deemed damaged or defective will be replaced at no charge to the customer.
If you are a drop-shipper and rely on suppliers shipping items directly to your customer - we can, with your permission, work with your customer and send warranty items directly to your customer should the need arise. Although we encourage our dealers to be proactive in assisting their customers themselves directly, we troubleshoot common engine starting issues and typical issues (broken clutch, flat tire, chain falling off, etc) at no charge during regular business hours at 1 (800) 625-4920 or by email at sales@nexmotor.com.
(a) all product descriptions are accurate and up-to-date
(b) no errors are made during the order fulfillment process
(c) all parts are in-stock in the event any shipping damage occurs.
Shipping large items is expensive. All items sold are brand new, sealed in original packaging. Should you discover any defect or problem with the order, we WILL help and resolve the problem for you.
For example --------------------
Example scenario:
Order arrives with broken or scratched plastics due to shipping damage.
In this event, we will mail you a replacement body kit at no charge to you.
LIMITED 30 DAY WARRANTY
All items sold by NEXMOTOR carry a 30 day (from date of receipt) warranty that covers PARTS ONLY (not labor). Any part deemed damaged or defective will be replaced at no charge to the customer.
If you are a drop-shipper and rely on suppliers shipping items directly to your customer - we can, with your permission, work with your customer and send warranty items directly to your customer should the need arise. Although we encourage our dealers to be proactive in assisting their customers themselves directly, we troubleshoot common engine starting issues and typical issues (broken clutch, flat tire, chain falling off, etc) at no charge during regular business hours at 1 (800) 625-4920 or by email at sales@nexmotor.com.